Category Archives: IP Telephony

HIPPA Compliant Office in the Cloud

When I’m talking with our customers and partners about healthcare and HIPAA, a frequent question is “What about your cloud-based voice services?  Are they compliant with HIPAA requirements?” Discussing HIPAA requirements to protect sensitive patient information often starts with documents and email, so the implications for voice and hosted PBX may not be as obvious. But you need to look at all of your business services when exploring regulatory compliance. Think of all of the voicemails you receive from patients, pharmacies and other care providers. Like email and patient records, all of this information needs to be protected as well. Along with our business email, email archiving, and file backup and sharing solutions, our voice services are included under our business associate agreement (BAA). So our HIPAA-regulated customers benefit from using a single provider with services backed by...

Who Creates Risk in Your Organization?

The New York Post broke incredible news this week: the AOL email account of the Director of the CIA was hacked. By a teen. Who “social engineered” Verizon to get the password. Now, every element of that story in and of itself is already incredible. But what made our jaws truly drop was the revelation that the teen discovered sensitive CIA data in the Director’s personal email. It turns out the Director had been emailing work documents to his personal account. If it’s any consolation, the Director is not alone. We surveyed 2,000+ office workers about their data security habits. We learned, for example, that 22% of Baby Boomers like Director Brennan have emailed company information to their personal email address. What’s worse, though, is that 30%...

A Great VoIP Experience Starts with Great QoS

When you pick up your phone you expect to hear that familiar dial tone sound and expect to be able to clearly hear the person on the other side, right? When that doesn’t happen, it’s a Quality of Service (QoS) issue, and we know how frustrating these types of problems can be. In the old days of Ma Bell, copper wires, switchboards and human operators, you contacted your local phone company when QoS issues arose. Today, in the world of the Internet and Voice over IP (VoIP), it can be hard to figure out who to contact to fix the issue. The problem could be any number of things, including:
  • Your office wiring
  • The local network (router/switch to which all of your computers and phones are connected);
  • Someone in your office streaming a movie or other large media file;
  • Too...

What do SMBs really know about Hosted Phone Systems?

When 74 percent of small and medium-sized businesses rank voice communications as “extremely important to business operations” — you’d imagine that the adoption of cloud-based phone systems would be relatively high. But in the case of hosted PBX, IP telephony and unified communications, the reality doesn’t match the perception of usage. A recent survey conducted by Allworx Corp. and Hanover Research found that a vast majority of SMBs are unaware of the technology trends in business phone systems, and most are not utilizing the advanced technology widely available today. Here were a few other eye-opening stats from the survey:
  • The vast majority of SMBs are unfamiliar with telecommunications terminology such as IP telephonyhosted PBX, IP PBX, virtual PBX, SIP trunks or Unified Communications.
  • The top five most desired phone features by SMBs are: voicemail as email attachments (38 percent), remote desk phones (25 percent),...

Use our savings calculator to see how much you can save moving to Hosted PBX

Recently, we set out to prove our claim that businesses can “save 50% or more moving to Hosted PBX.” And prove it we did! Our cost savings study looked at 19 businesses who were considering replacing their phone system and compared monthly phone service costs from their current provider against Hosted PBX. It then added how much they paid upfront for their phone systems. Findings from this cost savings study show that, on average, companies save over 50% on monthly phone service costs by moving to Hosted PBX. That number is even higher if you factor in hardware costs. When you reduce your business phone services bill, the savings over time can quickly add up. Here’s what we discovered:
  • Per-line service fees. On average, the businesses were paying monthly per-line service fees of $44.64, compared with Hosted PBX’s...

Our Hosted PBX Cost Savings Study is here!

We love a good challenge. So when we were challenged to prove our “50% savings on Hosted PBX” claim, we couldn’t wait to dive into the numbers. And a deep dive it was. Our study looked at the phone bills of 19 small and medium sized businesses, and how much they paid upfront when their phone systems were installed. The results didn’t surprise us. Will they surprise you? Download the Hosted PBX Cost Analysis Now!  ...

Hosted PBX saves you 50% or more… and we can prove it!

How much can you save with Hosted PBX? Our study looked at 19 companies' phone costs and the results might be surprising. To see how businesses like yours save 50% or more, watch this 1 minute video.
Cost savings are just the beginning. Hosted PBX offers a full suite of Fortune 500 style features, such as auto attendant, hunt groups, music-on-hold, conferencing, and much more. Getting started with Hosted PBX is simple and, of course you can keep your existing phone numbers.

How to mitigate Rogue Access with ConnectID and ShareSync

According to Ascend Technologies' 2014 SMB Rogue Access study, 68% of ex-employees stored work files in personal cloud storage and 89% of ex-employees retain access to their corporate apps! That’s probably because services like Dropbox and Google Docs are so easy to use and so many users provision apps without IT’s knowledge.
What’s the solution?
1. ShareSync by Ascend Technologies: To prevent Rogue Access, you need cloud storage that’s just as simple to use—but built to give IT business-grade control over access and permissions. We recommend ShareSync by Ascend Technologies. ShareSync is an integrated file sync and share service that offers simplicity and mobility without risking control or protection. Watch the short demos below to see how ShareSync works and how it can help prevent against Rogue Access.

Replace your File Server and save over 67%… We can prove it!

An average business with 15 employees can save over 67% with SecuriSync when compared to File Servers.
How much can you save with SecuriSync vs. a costly File Server? View our cost savings calculator below to see for yourself. Insert the following prices into the calculator below:
  • $4.99 – 10 GB per user
  • $9.99 – 100 GB per user
  • $14.99 – Unlimited storage per user
Can SecuriSync from Ascend Technologies help? There’s a better option than File Servers for your business: SecuriSync, cloud-based file sync and share. Compared to File Servers, SecuriSync offloads hardware and electricity costs, slashes IT complexity and, most importantly, enables modern collaboration and mobility. Use our cost savings calculator to see how much you can save your business. Remember, not all file sync and share services are designed for business. Many of them have their roots in the consumer...

Do Ex-Employees Still Have Access to Your Corporate Data?

Organizations of all sizes have a problem that most of them are not addressing adequately: their employees store corporate data on various file-sharing and content access platforms and most of these people still have access to this data after they are no longer employees. Worse, much of this data in what Osterman Research is calling “rogue applications” is sensitive or confidential and many former employees continue to access it and – in some cases – share it with others. Osterman Research conducted a survey to quantify the extent of the rogue applications problem. In order to qualify for the survey, respondents had to use a computer for work for more than 50% of a typical workday in their current job and in a previous job. A total of 379 online surveys were completed during June 2014....