Category Archives: News

HIPPA Compliant Office in the Cloud

When I’m talking with our customers and partners about healthcare and HIPAA, a frequent question is “What about your cloud-based voice services?  Are they compliant with HIPAA requirements?” Discussing HIPAA requirements to protect sensitive patient information often starts with documents and email, so the implications for voice and hosted PBX may not be as obvious. But you need to look at all of your business services when exploring regulatory compliance. Think of all of the voicemails you receive from patients, pharmacies and other care providers. Like email and patient records, all of this information needs to be protected as well. Along with our business email, email archiving, and file backup and sharing solutions, our voice services are included under our business associate agreement (BAA). So our HIPAA-regulated customers benefit from using a single provider with services backed by...

Who Creates Risk in Your Organization?

The New York Post broke incredible news this week: the AOL email account of the Director of the CIA was hacked. By a teen. Who “social engineered” Verizon to get the password. Now, every element of that story in and of itself is already incredible. But what made our jaws truly drop was the revelation that the teen discovered sensitive CIA data in the Director’s personal email. It turns out the Director had been emailing work documents to his personal account. If it’s any consolation, the Director is not alone. We surveyed 2,000+ office workers about their data security habits. We learned, for example, that 22% of Baby Boomers like Director Brennan have emailed company information to their personal email address. What’s worse, though, is that 30%...

Exchange 2003’s End-of-Life: One Month Later

It’s been a month since Microsoft ended support for Exchange 2003. I’ve seen quite a few articles and forum threads offering instructions for upgrading on-premises Exchange 2003 to Exchange 2010 or 2013. And from what I gather reading the forums, a lot of folks are finding it a troublesome experience. I was looking at MSExchange.org recently, and I found this series of instructional articles specifically geared to helping small businesses migrate from 2003 to 2013. They’re very well written, and I applaud author Steve Goodman for taking the time to fully document the migration process. However — it’s DAUNTING. Goodman doesn’t specify how many parts this series will end up including, but he did describe fifteen high-level tasks required to migrate from 2003 to 2013. By way of comparison, his series...

What is Active Directory and why is it so important?

You might hear people talk about Active Directory™. Sometimes they refer to it as “AD”. Active Directory is a Microsoft® software that organizes and provides access to information in an operation system’s directory. It is a link between “objects” and “values”. That sounds pretty “techie”, but it can be simplified this way: Think of Active Directory as the “contacts” app on your mobile device. The “contacts” app itself would be your Active Directory. Your individual contacts would be the “objects”, and the address, email and phone information for each contact would be the “values” in your Active Directory. The “objects” aren’t just limited to people and users. It can also contain “group objects”such as computers, printers and so forth. Active Directory can also set forth which users have permissions for certain folders and even specific files...

A Great VoIP Experience Starts with Great QoS

When you pick up your phone you expect to hear that familiar dial tone sound and expect to be able to clearly hear the person on the other side, right? When that doesn’t happen, it’s a Quality of Service (QoS) issue, and we know how frustrating these types of problems can be. In the old days of Ma Bell, copper wires, switchboards and human operators, you contacted your local phone company when QoS issues arose. Today, in the world of the Internet and Voice over IP (VoIP), it can be hard to figure out who to contact to fix the issue. The problem could be any number of things, including:
  • Your office wiring
  • The local network (router/switch to which all of your computers and phones are connected);
  • Someone in your office streaming a movie or other large media file;
  • Too...

What you need to know about the VENOM security flaw

Another month, another mega-vulnerability. If you haven’t already heard about the VENOM vulnerability, you will. It’s being compared to Heartbleed and could have widespread security implications for cloud service providers. It’s certainly the largest vulnerability discovered so far this year. Most cloud providers use virtualization technology to “share” a single server’s hardware among many operating systems that host customer data. The VENOM (Virtualized Environment Neglected Operations Manipulation) vulnerability could allow a hacker to break out of a single virtual machine and take control of the underlying hypervisor, which controls all of the virtual machines. This is bad. Any data passed through a network compromised by the VENOM vulnerability is at risk, including logins, passwords, bank accounts and other highly sensitive information. The vulnerability accomplishes this through a bug in the virtual Floppy Disk Controller used by XEN,...

Use our savings calculator to see how much you can save moving to Hosted PBX

Recently, we set out to prove our claim that businesses can “save 50% or more moving to Hosted PBX.” And prove it we did! Our cost savings study looked at 19 businesses who were considering replacing their phone system and compared monthly phone service costs from their current provider against Hosted PBX. It then added how much they paid upfront for their phone systems. Findings from this cost savings study show that, on average, companies save over 50% on monthly phone service costs by moving to Hosted PBX. That number is even higher if you factor in hardware costs. When you reduce your business phone services bill, the savings over time can quickly add up. Here’s what we discovered:
  • Per-line service fees. On average, the businesses were paying monthly per-line service fees of $44.64, compared with Hosted PBX’s...

5 Reasons Why Costly File Servers Are a Relic of the Past

Costs aren't the only downside to File Servers. If you’re running a File Server, then you may be at risk. Here are five reasons why File Servers are costly and slow down your business:
  1. File Servers are high-cost and low-agility.File Servers are machines, and machines need maintenance and upgrades. This adds up to significant expense. And what happens when your company expands? That’s more money and more resources lost in building out more server space.
  1. You get no uptime guarantees.How much would it cost your business to be down for a day? How about for even 1 hour? According to VentureBeat, about 73% of businesses like yours have had some type of interruption in the past 5 years. Downtime means lost data and missed opportunities.
  1. File Servers aren't made for a mobile...

Strong Password

In the movies, the bad guys pound furiously on a keyboard while techno music blasts and Matrix-style code flashes across their screens. In reality, the bad guys just launch dictionary tools on high-powered computers that make automatic attempts to guess your password. These tools take common words (“happy”, for example) and add simple variations (“1happy” or “happy1” or “1happy1”) to exploit the odds that your password is easily guessed. This technique can be very successful. That’s because many people create passwords using common words. Even if you think you’re being clever—perhaps your password is “1yppah”—it’s still based on a dictionary word, and it only has a single number. It’s a weak password. You need a strong password in order to ensure that your data is secured. Data security is a hot topic right now since the release of...

Our Hosted PBX Cost Savings Study is here!

We love a good challenge. So when we were challenged to prove our “50% savings on Hosted PBX” claim, we couldn’t wait to dive into the numbers. And a deep dive it was. Our study looked at the phone bills of 19 small and medium sized businesses, and how much they paid upfront when their phone systems were installed. The results didn’t surprise us. Will they surprise you? Download the Hosted PBX Cost Analysis Now!  ...