Hosted PBX

Hosted PBX service gives small and medium-sized businesses the same enterprise-grade desktop calling features found in Fortune 500 companies.

Enterprise-grade calling for employees. Simplified administration for you. Our Hosted PBX service offers calling features and admin tools that help everyone on your team do their jobs better. Our Hosted PBX service helps your staff communicate better.

Key features include:

  • Automated attendant answers and routes every call.
  • Hunt groups ring multiple people at once or in a specific order to ensure no call goes unanswered.
  • Click-to-call connects your phones with Outlook and with your desktop, allowing you to reach your contacts with the simple click of a mouse.
  • Find Me/Follow Me automatically rings your office and mobile at the same time. Never miss a call when you’re away from your desk.
  • CallScape Salesforce Integration passes a caller’s ID to Salesforce and automatically opens stored contacts

Mobility lets you connect from any location: our Hosted PBX service keeps your staff productive whether they’re at their desks or on the road.

  • Automatically forward desktop calls to mobile phones with Find Me/Follow Me. Or, ring mobile and desk phones at the same time.
  • Respond faster with voicemail-to-email.
  • Enable your smartphone, or tablet to manage your Find Me / Follow Me settings. This lets you ensure that critical calls are reaching you no matter where you are.
  • Softphone Mobile App allows staff to use their smart phone as an extension off the HPBX. Don’t miss a single call while on the road. When placing a call, present your office caller ID instead of your cell phone caller ID, and save on roaming charges.

Conference calling simplifies collaboration and cuts business travel: SmartConferencing service makes it easy to get groups of people on the same line—and on the same page.

  • Connect up to 25 people on the same line with no reservations required
  • Host up to 100 people on scheduled conferences
  • Schedule conferences up to one year in advance
  • Distribute unique control codes for host and guests
  • Conferencing waiting relieves host of having to be first online
  • Hold conferences from any phone, anywhere with a private, toll-free dial-in number
  • Choose between unlimited or pay-per-use billing plans

Hosted PBX Features for Administrators: for Hosted PBX, Ascend manages all your maintenance, upgrades, feature introductions, migration and support. The remaining tasks are simplified by our powerful online control panel.

  • Simplify moving, adding and changing users
  • Manage all settings, including your auto attendant menus, hunt group setup, and more
  • Add and remove features for individual users or groups of users
  • Manage multiple offices and remote users from anywhere
  • Users administer their own voicemail profile with a personalized online tool