Vertical Wave

With more ways than ever to connect and communicate, you need more out of your business communications systems than ever before. Be ready to migrate to the next wave of telecommunications services with Vertical’s Wave IP. Wave IP is a cost-effective, unified communications (UC) appliance with a portfolio of powerful embedded applications and access to cloud-based services that are easy to deploy and ready to use when and wherever you need them.

Wave IP is the perfect platform to provide your business with the only appliance you’ll need for a simple, seamless migration path to the next generation of communications services. The only true hybrid system available with fully functioning UC capabilities, Wave IP comes complete with embedded telephony, collaboration, presence management and enterprise mobility applications that are easy to use and deploy. Unlike other solutions that offer support for adding IP applications but which require additional hardware and software – and additional costs – to do so, the Wave IP’s unique Application Ready architecture comes with everything built in, giving businesses of any size the flexibility to access the communications tools they need as their needs dictate.

+Wave ViewPoint
Our award winning client offers breakthrough simplicity and ease of use, with intuitive client design that requires little to no end-user training so that you can maximize adoption.
Features and benefits:

  • Integrated SIP Softphone
  • Secure Instant Messaging
  • Organization-wide Presence & Personal Status
  • Mobility
  • Visual Voicemail
  • Intelligent Find-Me / Follow-Me
  • Email and Contacts synchronization with Exchange
  • Personalized Call Handling
+Wave ViewPoint Mobile
The Wave ViewPoint Mobile application puts all of the Wave's built-in applications in the palm of your hand, so you can be 100% mobile — simply and securely — from any location, in or out of the office.

Features and benefits:

  • Single number routing
  • Unified directory tools
  • Secure Instant Messaging
  • Enhanced call handling and customized greetings
  • Real-time presence management across locations
  • Visual voicemail
  • Call Recording
  • Support for Apple iPhone, iPod Touch and iPad devices (iOS 4.2 and higher), and Android 2.3 and above
+Wave Call Classifier
Dramatically improve your customer service and create a competitive advantage with advanced call routing based on real-time lookup of customer data.

Features and benefits:

  • Real-time integration with any standard ODBC database (local or network based)
  • Identify caller based on unique identifier and match with customer data real time
  • Provide rich data with the call to the desktop
  • Execute business rules and custom call handling and priority based upon caller data
  • Prompt callers for additional data and capture inputs
  • Block non-validated callers from reaching your organization
  • Easy to use and set up with basic database skills
+Wave Contact Center
Add powerful contact center capabilities with a simple agent license. Enterprise-class features and capabilities that can turn any employee or group into a first class call center queue.

Features and benefits:

  • Simple per-agent licensing model
  • Wave ViewPoint – desktop client for Agent and Supervisor views
  • Coach, monitor and join
  • Flexible Call Distribution: Skills , Cost-based mixed-mode routing
  • Rules-based overflow and redirection of callers
  • Real-time dashboard for queue, caller and agent statistics
  • Support for Remote agent – agent can using any external phone
  • Rules based call recording – record all calls, or an agent or perform random sampling
  • On-hold messaging
  • Comprehensive contact center reporting package
  • Campaign tracking and call tagging with unique IDs
  • Easy to set up and manage for IT administrators
+Wave Fax Manager
Improve operational efficiencies and compliance with automatic fax routing. Ensure precise delivery of critical, confidential and legally binding business communications.

Features and benefits:

  • Streamline fax communications by automatically routing and delivering inbound faxes to recipients via email
  • Outbound fax capabilities for on-demand fax applications
  • Reduce TCO of fax infrastructure by leveraging Wave IP’s integrated TCO solution
  • Secure faxing that integrates with any mail server via SMTP
  • Automatically digitizes faxes for organizational filing, sharing and paper reduction
+Wave Global Manager
Revolutionize the management of voice and data communications in branch offices and large multi-site organizations.

Features and benefits:

  • Reduce operational costs through management of large network deployments with a single console
  • Schedule tasks to automate network-wide changes and updates
  • Specify bandwidth requirements to make efficient use of network resources from the core to the edge of the network
  • Execute scheduled automated backups as frequently as needed
  • MSFT SQL database
+Wave Global Reporter
Valuable enterprise reporting and business intelligence metrics across small and large networks. Wave Global Reporter offers managers and executives with the visibility needed to effectively manage.

Features and benefits:

  • Network-wide reporting on calls, business rules, infrastructure and more
  • Reporting can be automated to deliver scheduled reports to meet period-based reporting needs
  • Reporting data can also be exported to standard file formats for use by other applications
  • Specific reporting metrics include:
    • Call Detail reporting
    • Call management reporting
    • Facility management reporting
    • Custom data and variables
+Wave IMpulse
An integrated, secure and private Instant Messaging solution, enabling any business to easily deploy and realize the benefits of IM.

Features and benefits:

  • Standards based IM server – no additional hardware required
  • Flexible client support use Wave ViewPoint or your favorite Desktop or mobile XMPP Client
  • Private and secure (SSL encryption) IM server/network
  • User-to-user or multi user chat
  • IM traffic identification, monitoring and logging
  • Content policy enforcement and notification
  • Secure IM across sites
  • Web-based administration, logging and reporting
+Wave Live Image
Acronis is the industry leader in imaging and disaster recovery solutions for IT managers; now Acronis's powerful Snapshot and Recovery solution is part of Wave IP.

Features and benefits:

  • Create snapshot image of entire hard drive for disaster recovery
  • Schedule snapshot image creation as frequently as you like – daily, weekly, monthly
  • Store snapshot image locally or off-site
  • Single step recovery process
+WaveNet
A powerful peer-to-peer SIP networking application that enables sites to collaborate seamlessly and share and update data real time.

Features and benefits:

  • Automatic unified dial plan creation for multi-site organizations
  • Phone feature transparency across sites
  • Voicemail networking and redundancy
  • Automatic route management
  • Fault tolerance
  • Real-time presence, status, and caller updates with Wave ViewPoint
  • Organization-wide phone directory
  • SIP IP-based networking solution
+Wave Voice Server
Rapidly deploy cost-effective, next generation speech-enabled (IVR) self service applications that can greatly enhance customer service, automate repetitive tasks and increase staff productivity.

Features and benefits:

  • vXML IVR with support for TTS as an integrated application (no extra hardware needed)
  • Open standards based IVR means fast roll-out and low deployment costs
  • Example applications
    • Automated order placement
    • Pharmacy prescription refill
    • Order delivery status
    • Outbound, automated notification by fax, page, or voice message
    • Employee time and attendance; voice access to shift schedules
    • Personalized assistance applications;find the nearest office locations, etc
  • Develop and deploy a custom application or purchase a pre-built application
  • Utilize Vertical Professional Services for more complex application needs
+Wave Call Recording
An essential tool for achieving superior customer service, and a critical means of addressing regulatory compliance and corporate governance requirements. Includes logging, archiving and management.

Features and benefits:

  • System-wide with all-calls pattern-based and extension-based configuration options
  • Personal one-click call recording via Wave ViewPoint or phone-based user interface
  • Integration of notes and other custom data with call recordings
  • Permission-based administration of functionality at the user-level
  • Media agnostic: call recording capability across SIP, TDM, analog calls
  • Archive browser to manage and browse millions of recordings
+Wave Messaging Integration
Seamlessly integrate Wave IP with Exchange Server and enjoy the benefits of fully integrated messaging and communications.

Features and benefits:

  • Server-based Exchange integration (vs. client)
  • Works with any Exchange client – Outlook, Outlook Web Access, iPhone, Android and others
  • Real time delivery of voice mail via e-mail
  • Manage voice mail messages within any Exchange e-mail client – read, save, delete
  • Real-time synchronization of contacts