Station Features

  • Call waiting
    Display shows both calls’ Caller ID information; user can toggle between calls by pressing the FLASH key.
  • Enhanced Caller ID
    ESI’s patented enhancements allow one-keystroke return of a call as well as quick addition of the caller to the user’s speed-dial list.
  • Personal Caller ID
    Makes clear who the caller is, rather than using the Caller ID of the main number; this is particularly useful if one should have to call 9 1 1 from a multi-floor or multiple-site business.
  • One-touch access to a number of features
    This lets the user press dedicated keys rather than having to remember multi-key codes. To access voice mail, the user just presses VOICE MAIL; to perform a conference call, CONF; or, to transfer a call, TRANSFER.
  • Esi-Dex built-in directory
    • Works with Caller ID to keep an alphabetical speed-dial list; accessible with a keystroke and shown on the display.
    • Three separate speed-dialing lists: personal, station and system.
    • Users can make entries directly from the IP Feature Phone keypad, as well as scroll through lists (to save time, users can select which names to view within each list).
  • Caller ID Key™
    Shows Caller ID data for an extension’s last 25 callers. The user can return each call by pressing one key.
  • Live call recording
    Record a conversation, conference call or personal reminder memo for later playback, as well as moving or copying to others’ mailboxes.
  • Live call screening
    Works like a home answering machine; the user can listen to a message while someone leaves it. The user can pick up the handset at any time to take the call or just let the caller continue to leave a message in his/her mailbox.
  • Verbal Help Key™ and Verbal User Guide™
    These use hundreds of prompts to guide users through virtually every feature of the system.
  • Virtual Answer Key™
    For use when one is already on another call but wants to give special attention to a second call that’s in call waiting. Set as many as two programmable feature keys to be Virtual Answer Keys. Each plays a recorded greeting telling the caller the user knows he/she is calling and, depending on programming and how the prompt is recorded, can also give the caller an easy way to dial out to another extension where he/she can gain immediate assistance.
  • Service observing
    Lets authorized personnel silently observe (and record) station-to-outside calls.
  • Off-premises “reach-me”
    Allows a caller forwarded to one’s voice mailbox to reach the user at an external number (e.g., home phone or mobile phone).
  • Dedicated HOLD key
    Supports both system-wide and exclusive (station-specific) hold. Permits virtually unlimited hold “orbits.” (Also supports hold/retrieve with analog phones.) Holds calls for easy pickup at any station without elaborate codes to remember. For exclusive  hold, just hold down the key for a second.
  • Optional Expansion Consoles
    • 60-Key Expansion Console connects directly to 48-Key Feature Phone (Digital or IP).
    • Second Expansion Console connects to 60-Key Expansion Console to provide an additional 60 programmable feature keys (for a total of 150, since the 48-Key Feature Phone has 30).