Voice Mail Features

• Up to 128 built-in voice mail ports
  “Always-on” channels available for voice mail, auto attendant, call recording without using system trunks or station ports.
• Massive voice message storage capacity
  Depending on the model you choose, your ESI Communications Server can boast a voice message storage capacity up to a staggering 1,200 hours. This lends even more practicality to the recording and voice mail features that make an ESI system special.
• Off-premises message delivery
  Delivery to a cell phone or home phone combined with pager notification, for extensive notification capability.
• Urgent messages
  Can deliver higher-priority messages first.
• Message Recycle Bin (undelete)
  Remembers, and can restore, each mailbox’s 10 most recently deleted messages.
• Quick Groups
  When a user wants to share a message with several other users, this feature lets the user do so by just pressing VOICE MAIL and the appropriate station keys.
• Quick Move
  Press a station key during live recording to move the message automatically to that user’s mailbox.
• Virtual Mailbox Key
  A programmable function key “tied” to any mailbox; allows simplified monitoring of a second mailbox.
• Multiple personal greetings
  Pre-record up to three greetings and assign them to a programmable key for one-touch selection.
• AutoPage™
  Allows a caller forwarded to a user’s voice mailbox to page the user over the user’s business’s internal overhead paging system.
• QuickPage™
  Lets one station user QuickPage another station by pressing a designated QuickPage key followed by either a station extension or a programmable key set for a station.
• Guest mailboxes
  Make it possible to give voice mail to personnel (such as those in outside sales or manufacturing) who may not have actual extensions assigned to them. A guest mailbox can be handled like a regular extension (e.g., listed in the directory, assigned a station key, etc.).
• Info mailboxes
  These can be used to give callers information on a variety of different subjects by “publishing” these mailbox numbers.
• Broadcast mailbox
  The broadcast mailbox is used to leave a single message in all of the system’s users’ mailboxes.
• Group mailboxes
  Depending on model, an ESI Communications Server can support up to 64 group mailboxes with up to 200 members each. Users can set or change the list of group mailbox members.
• Message notification
  On a mailbox-by-mailbox basis, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user’s pager.
• Cascade notification mailboxes
  Up to 40 cascade notification mailboxes can be assigned to anyone who requires escalating levels of notification (such as to cell phones or pagers) beyond the single level available in all user mailboxes.
• Q & A mailboxes
  Up to 20 question-and-answer (Q & A) mailboxes can store 10 questions each. The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones.
• Optional VIP family of Windows-based applications:

  • Work with Microsoft® Outlook®.
  • Provide on-screen call control, voice mail management, contact management, fax server integration.
  • Text-messaging that’s safe from the Internet
  • Much more than simply unified messaging.

  And for more specific needs, there also are these VIP Professional-compatible applications:
  

  • VIP PC Attendant Console — Helps you more efficiently manage your office’s call traffic.
  • VIP ACD • — Designed around the specific needs of ACD supervisors and agents.
  • VIP Softphone • — Puts the features of an ESI IP Feature Phone II on the PC screen.