ESI Media Management is a hardware/software combination which provides audio and video monitoring directly through a compatible and properly equipped ESI Communications Server. These advanced capabilities help you reduce many of the inherent risks in your organization. Additionally, ESI Media Management is an “all-in-one” solution that eliminates the need to install and manage multiple systems from various vendors.

ESI Media Management collects and stores:

• Recordings of selected phone calls (call logging).
• Video camera recordings.
• Detailed call activity (more commonly known as SMDR data).
• Building access events1 from across your facility.

ESI Media Management provides these and other benefits:

• Recording of all calls to and from employees for improved customer service and quality control.
• Capture and review of video from around your facilities using standard video cameras.
• Use of live video to improve facility monitoring and enhance access control.
• Review of system-wide building access events1 and call detail records for your employees.
• Quick location of a collection of related events using simple search criteria.