IT Managed Services

Agent Procedures – The intelligent, lightweight and efficient Ascend iCare agent technology makes every system on your network accessible, independent of their location. Agent Procedures

Anti-Malware – Ascend iCare anti-malware utilizes technologies that are designed to quickly detect, destroy, and prevent malware while leveraging the automation capabilities of the Ascend iCare framework.

Anti-Virus and Endpoint Security – Ascend iCare anti-virus for Windows workstations and servers provides complete endpoint protection from dangerous attacks and malicious software all managed from the central Ascend iCare web-based console.

Desktop Migration and Imaging – automate the backup and collection of user settings with desktop computer migration. Redirect them to another machine and have them working with the same settings as before. Capture complete computer system images into image repositories. Manage and deploy those images to targeted machines.

Desktop Policy Management – manage the end user experience with desktop policy management. From interface options to hardware configuration and everything in between.

Active Directory Management – automatically sync Ascend iCare with one or multiple active directories under a single dashboard, ensuring all company contact data along with systems information is up to date and readily available for IT management and remediation.

Network Discovery – automatically find, categorize and see details on all network attached devices – all without requiring credentials or software deployed to each end device. Include a directory discovery to pull in domain registered machines and users providing a unified view of the entire network.

Info Center and Reporting – with Ascend iCare robust management reporting you have all the information you need to effectively manage and convey the status of the network infrastructure and communicate the value of your services. If it is happening on your network, we can report on it in multiple formats for management and decision making.

IT Scripting and Deployment – hundreds of additional scripts for automating procedures such as agent control, configuration changes, clean-up and maintenance, disk management, network testing and more.

Mobile Device Management – conduct all management functions of mobile devices from the same framework as desktops, laptops and servers for consistent IT systems management across the entire organization.

Mobile Help Desk – the ultimate service desk management application for technicians and Ascend iCare managers who need access to every customer everywhere ensuring escalation polices and incident remediation are properly followed for our customers

Network Monitoring – implement proactive, user-defined network monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues. The number of users that run into a problem on critical systems increases exponentially with time. Early warning and automatic resolution potentially eliminates user downtime.

Microsoft Patch Management – through Ascend iCare’s patch management module integrated into Microsoft updates, our staff can automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates. Want all updates minus the latest Internet Explorer – no problem. The Ascend iCare patch management integrated system is fully customizable per customer, per location, per machine.

Policy Management – define, manage, apply and enforce IT policies across multiple groups of machines from a single iCare web-based dashboard, ensuring distributed machines are secure, in compliance and managed consistently across the organization.

Remote Access – iCare provides a single machine interface to give you full control with minimal end user interruption. Utilize iCare remote access and remote control that even works behind firewalls and NAT.

Service Desk for iCare – provides a comprehensive and flexible web-based helpdesk environment for our engineers to support our clients. Think of it as our hub of knowledge where your pre-defined IT processes flow through a central repository creating a fully automated service desk strategy.

Software Deployment – providing the ability to completely automate the deployment and update process of software on a scheduled basis across multiple domains and remote computers.

System Backup and Restore – business disasters like hardware and human failure can strike any time, it’s how you recover that can make or break your business. Ascend iCare provides centralized control and visibility of critical system and application backup to ensure you are ready. Backup continuously and recover in minutes. Experience the power of Ascend iCare’s managed backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations. Ascend iCare data backup simplifies and centralizes the process of managing, monitoring and reporting on distributed backups. Administrators access the backup module in the Ascend iCare UI to discover machines and set backup policies.

Ticketing – we exceed expectations by providing IT support personnel with the service desk and ticketing tools they need to track, respond and resolve issues quickly and efficiently.